Important information for our patients
What you can expect from us:
Health literacy: How do I prepare for my doctor's visit?
Five questions to ask your doctor
The best doctor-patient relationship is one of partnership. Be prepared for a medical interview and be sure to get answers to the following five questions from your doctor.
- Are there multiple treatment options?
There are almost always multiple treatment or therapy options. Talk about all the options. Talking to them will help you figure out what is most appropriate for you and best suits your needs. - What are the advantages and disadvantages of the recommended treatment?
Ask about possible advantages AND disadvantages of the recommended treatment. The more you know about a treatment, the better you can assess what is important to you and what you can expect. This way you make an informed and safe decision. - How likely are the pros and cons?
What is important is not only which scenarios could occur, but above all how likely they are. Get educated and take time to determine for yourself what the opportunities and risks mean for you and your circumstances.
- What happens if I do nothing?
Sometimes you can wait. Some complaints disappear on their own or do not improve with treatment. Find out what the consequences are if you wait and see. - What can I do myself?
How quickly you recover also depends on you. Ask what you can do yourself to positively impact your health. You can also help slow or prevent progression of chronic diseases.
"Less is sometimes more"
smarter medicine
against overuse and misuse of medicines
in medicine
Accounting procedure
Billing conditions
Most invoices are sent by us directly to the health insurer. In exceptional cases, you will receive our invoice sent directly to your home. Please note that our invoices are generally payable within 20 days; from the 2nd reminder we charge an additional administration fee of CHF 20.
Please note: if you do not show up for a booked and confirmed consultation, we will charge a contribution towards expenses of CHF 50, which you will have to pay privately.
Billing procedure
We are responsible for invoicing ourselves. The invoices are carefully prepared and checked. The invoice data is available electronically and is transmitted electronically without loss to our partner MediData. This partner ensures that the invoice is sent to the insurer and a copy of the invoice is sent to you, the patient, in accordance with the law.
As you can see below, you have various options for receiving your billing data and documents. If you prefer eBill, please let us know.
How it works:
Delivery to the patient
MediData recognizes whether the recipients can be reached via an electronic delivery channel. All other recipients receive the documents via print & (postal) delivery.
Patient portal
The invoice copies or invoices are not sent directly to the patients by e-mail, but an e-mail with a link to a web portal is sent. Patients then click on the link and must authenticate themselves using an SMS code in order to receive the invoice copy. Receipt of the invoice or invoice copy (PDF) is encrypted (via an HTTPS page) and therefore complies with data protection regulations. Prior registration with MediData by the patient is not required.
Questions about the invoice?
If you have any questions about the invoice or payment, please do not hesitate to contact us:
Praise? Annoyance? Suggestion?
Your opinion matters!
Last Updated on 21. December 2023 by eschalch